TYPE:ServiceMODEL:AtlasYEAR:2019
Average Score (212 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Quick and courteous service
TYPE:SalesMODEL:AtlasYEAR:2025
Nobody is perfect but they were excellent. The guys changing my bike rack over, the lady explaining my new car, and Michael were all excellent and went above and beyond. No rushing us on any decisions. The finance guy was pleasant but did rush me. before I could finish reading the paperwork it was often taken right out from under my eyes. Otherwise the experience was great, organized, efficient, and low key.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:PassatYEAR:2021
My 21 year old daughter's 2021 Passat had a bad battery. She bought a replacement at an O'Reilly's or AutoZone, but needed a shop to "scan" it in? Out of convenience and proximity, she called your service department and quoted her $80 to scan this battery. Her final bill was 149.99. So you charged her $69.99 for 10 minutes of work to replace her battery? This is not my first bad experience with your service department, but it will be the last. Brian Carroll
06-09-2025
I believe the time for the vehicle scan, programming and install of the battery was in the shop, according to the times on the repair order just a few minutes under an hour. We have to pay the technician for his time and we always advise of these charges before we perform any service. If we can help in any way further, please let us know.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Service was great
TYPE:ServiceMODEL:AtlasYEAR:2022
Very pleased.
TYPE:ServiceMODEL:AtlasYEAR:2021
Easy to deal with
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
Fast service, great communication, and great customer service.
TYPE:ServiceMODEL:AtlasYEAR:2023