Average Score (212 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

212 Ratings

4.8 Average

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  • Clark R.05-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The work was explained beforehand. The paperwork at the end reflected the work done. The pricing was explained to me. The work was done to our satisfaction. We've never had an issue with these folks.

  • Charles H.05-05-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Quick and efficient. In and out within an hour.

  • Desirea H.05-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Tina S.05-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Carlene B.05-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Stephanie S.04-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Walter M.04-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    This time I was provided exceptional service and a car to drive while recall service was being done. Completed in a prompt time line.

  • Robin W.04-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Customer service representatives are always willing to help me when I have to call for a service appointment. They listen to what the problem is and then share that information with the technician who is actually working on my car. The communication is really good through every step of the process.

  • Debra I.04-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Staff was friendly, They fixed the recall on my car very quickly, I was there less than 20 minutes total time

  • Katherine B.04-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Our service was fantastic! You have a great team!