3510 South Zero Street
Ft. Smith, AR 72908
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
Car was never fixed after paying$1,300 and then saying need another $1,300 for air conditioning compressor. Left dealership and car would not start go into to gear. Just towed to another local shop advised compressor is fine and is working on what Bill White said they had fixed.
08-29-2025
We actually did fix the vehicle as it did not run when it was towed here and it would start and run when it left. You had installed a battery backwards and caused quite a bit of electrical damage, we finally got to where the vehicle would start but and run but the ac would not stay on due to it blowing fuses. We unplugged the compressor and that fuse stopped blowing. We advised the need of the compressor and further electrical diagnosis but you wanted to stop. Once again we were going through the problem created by a battery installed backwards by you or someone (not us) Have a great day!
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2025
Was able to get in same day and was out within 30 mins
TYPE:ServiceMODEL:AtlasYEAR:2019
The guys in service went above and beyond to accommodate my needs. I was able to use a loaner that they provided.
TYPE:ServiceMODEL:TaosYEAR:2024
Friendly service
TYPE:ServiceMODEL:AtlasYEAR:2019
Timing and communication. The team does a great job in getting the issues resolved
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Prompt service
TYPE:ServiceMODEL:TaosYEAR:2023
The service guys are super sweet and informative. I was told my car was washed but it was not.
TYPE:ServiceMODEL:TaosYEAR:2024
Dave Orin and Dustin are great. I always enjoy going for my maintenance just visit with these guys. They make your visit so enjoyable. Makes your wait feel like no wait at all.